Family told to call locksmith over mental health fears

A family was worried about their son. They called the police for help. The police did not call mental health services. Instead, they told the family to call a locksmith. This was not the right action. The IOPC says the police should have contacted mental health services. The family needed help with their son's mental health. The police should have known this. They should have taken the right steps. The IOPC is looking into this case. They want to make sure it does not happen again. It is important for the police to help families in the right way. Mental health is very important. Families need support when they ask for help. The police must know how to help in these situations.